Omni Providence Hotel

Was unhappy with Booked.net. The reservation was not received by the hotel despite the fact I had a Booked.net confirmation.

Nice hotel right next to the mall with nice covered parking lot. Short walk to all of the bars and nightlife. Room was good size and very clean.

Room was directly above the highway so all night we heard the noise of traffic

Clean, tidy hotel with good facilities in a nice location downtown in the financial district.

It's a bit expensive, even for a business class hotel. The price was more in line fo what I would expect mind-town on Manhattan...

The bed was extremely comfortable and we had a great view of the city. The staff was accomodating and friendly.

Parking was expensive

Staff was very helpful

Very slow check in procedure as they only had one room booked instead of two...

It was noisey and too busy.

A few details left unattended. Toilet was running when I first entered the room. I had to reset the tank to get it to stop. Alarm clock was left on by the previous guest. It went off at 05:00 and disturbed by night's sleep. The ariconditioning unit was very loud and rattled during the night. That also disturbed my sleep. The room was comfortable, but I did not get a decent night's sleep and was tired for the day of meetings. I flew in from Europe for the one day meeting, so it was unfortunate that I had disturbed sleep.

I booked the room and paid for a standard king through your website. When I arrived they would not honor it and said they would only give me a standard room - two double beds. It was our anniversary and I was so disappointed and the hotel staff was completely unsympathetic. My issue really is that when I was booking the room, the standard room was $179 so I would have saved $60 if I just booked the room I ended up getting and they refused to even look at what I paid. They treated me as a second class citizen for using a discount hotel booking site.

If you like being in the heart of a city, you will like the hustle and bustle of this place. It is physically linked to the mall, convention center,and parking garage on different levels.

Very little presence of any staff.

received a room with a king bed and booked 2 doubles they had no room to switch

First of all we looked everywhere for the WESTIN but it is now the Omni- which you didn't notify me In addition- bookings didn't push my servation through - so I had to rebook at desk The staff very nice but severly understaffed especially at car park and service. Concierge working front desk couldn't help us get dinner reservations

to the point

het gebruik van mobiel internet kan alleen in de hal.............